Privacy policy

Privacy Policy

ELECTROSCIENCES LTD ("we", "us", or "our"), operating fpnaes-fd.myshopify.com, is fully committed to safeguarding the personal privacy of our visitors and customers. This Privacy Policy details how we collect, use, process, and protect your personal information in compliance with the General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and applicable global privacy laws.

Information We Collect

When you browse or make a purchase from our store, we collect several categories of personal information:

  1. Order & Contact Information:

    • Full Name, Billing Address, Shipping Address.

    • Email Address ([email protected] is our communication point), Phone Number.

    • Payment details (processed securely via encrypted payment gateways; we never store your raw payment card credentials on our servers).

  2. Device & Automated Information:

    • IP address, browser type, operating system, time zone settings, and internet service provider (ISP).

    • Browsing activity on our site, including bath hardware items viewed, search terms entered, and cart additions.

    • Cookies and web beacons used to optimize your website experience.

How We Use Your Information

We process your personal data for legitimate business purposes, including:

  • Order Fulfillment: Processing transactions, arranging shipment of your shower head sprayers, soap dishes, and towel hooks, and issuing order confirmations and invoice updates.

  • Customer Care: Providing customer support led by Parmjit Sood, handling inquiries, processing returns, and offering technical advice regarding hardware installation.

  • Store Optimization: Analyzing site traffic to enhance user navigation, website functionality, and product presentation.

  • Legal Compliance: Complying with statutory accounting, tax obligations, and fraud detection standard requirements.

Third-Party Service Providers

We share your information with trusted third parties strictly necessary to deliver our services:

  • Shopify: Our e-commerce engine powering our storefront and shopping cart.

  • Logistics & Carriers: Freight and postal carriers responsible for delivering your packages.

  • Payment Processors: PCI-DSS compliant payment gateways that process secure transactions.

We do not sell, rent, trade, or otherwise disclose your personal data to third parties for marketing purposes.

Data Retention & Security

We employ administrative, physical, and electronic security measures to guard your information against unauthorized access, loss, or alteration. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or to meet applicable legal, tax, or reporting requirements.

Your Privacy Rights

Depending on your location (including UK and EU residents), you possess rights regarding your data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Ask us to correct inaccurate or incomplete data.

  • Right to Erasure: Request the deletion of your personal information, subject to statutory retention obligations.

  • Right to Restrict or Object: Object to or restrict certain processing activities.

To exercise any of these rights, please contact our Privacy Lead:

  • Email: [email protected]

  • Postal Address: ELECTROSCIENCES LTD, Attn: Parmjit Sood, 2 Priory Rd, Sutton SM3 8LN, UK.